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The 2022-2023 academic year is coming to an end! With it, Education Commons is reflecting on how we supported the 91���� community from September to April, based on all the requests we received via the 91���� Online Service Hub, onsite interactive service hub, drop-ins and private consultations 

A landmark year for the 91���� Online Service Hub 

For the 2022-2023 academic year, Education Commons received 3171 requests  And we are pleased to say we found a solution for 2908 of these requests, a completion rate of 91.53%! That’s above the . 

We’re also happy to have brought the Department of Leadership, Higher & Adult Education (LHAE) aboard the 91���� Online Service Hub, demonstrating a new way for Education Commons to partner with other departments at 91����, optimizing and making more efficient support relationships and structures at 91����. If you want to see your department in the 91���� Online Service Hub, please contact Education Commons to begin the conversation. 

How metrics guide our continual improvement 

Every week, Education Commons reviews weekly metrics at an all-staff Teams' meeting. It allows us to keep a finger on the pulse – whether we have responded to all requests, what’s still outstanding, and what clarity is needed from a broader team in order to address a request. 

Education Commons leadership reviews trends and focuses the department’s energy to address any emerging movements, taking action to ensure continual improvement to the services that we provide.

If you have service feedback that you would like to share,  (select “Share feedback with EC Leadership”). 

Supporting Hybrid arrangements at 91���� 

As we operate and support the hybrid way of being at 91����, Education Commons assisted in setting up 73 hybrid events. 

If you’d like to hold a hybrid event and do not know where to start, (select “Hybrid Events and AV Consultation”). 

In addition to this, Education Commons hosted 663 Zoom Drop-ins since September 2022. We also saw 456 private consultations, ranging from topics such as using MS 365 tools, to consultations for websites and events, to device migration pick-up, and more. Reminder: We have a that community members can book! 

See the full list of numbers behind our service highlights below, and check out the ways you can get in touch with us. Remember, Education Commons is here for all your needs in tech, events, websites, and other digital solutions at 91����!

Contact Education Commons 

• In person at 91����: Use the touch screens on the third floor
• : Visit the 91���� Online Service Hub and select “Education Commons Service Hub”
• : Drop-in on Zoom, Mon – Fri, 11 a.m. – 3 p.m.
• : Make an appointment to speak to one of our experts 

One more tip: You can find the Education Commons website linked in the footer of any 91���� webpage, or visit our homepage directly at oise.utoronto.ca/EducationCommons

Service Highlights – The Year by the Numbers 

Total Highlights for the Academic Year (September 2022 to April 2023) 

• Number of Tickets: 3171 
• Number Resolved: 2908
• Events Supported: 95
• Zoom Drop-ins: 663
• Private Consultations: 456
• Onsite Service Hub Calls: 462

Service Highlights – Months by the Numbers