MS Teams Phone - User鈥檚 Guide
Locating keypad, call history, and your phone number
- Select 鈥淐alls鈥 (represented by a phone icon) in the left side of the Teams app.
- The keypad is located on the left side of the Calls window.
- Call history is located on the right side of the Calls window, filterable by the names and numbers of your contacts.
- For easy reference, your phone number is located below the keypad.
Making a call
- To call someone, you can:
- Dial their number directly in the keypad.
- Find them in your list of contacts by selecting the 鈥淐ontacts鈥 tab.
- Call them directly from call history by hovering your cursor over their name and selecting the 鈥淐all鈥 button (shown in screenshot).
Special features in Settings
- Under the Settings menu in Teams, select the 鈥淐alls鈥 tab.
- Choose how you want to handle incoming calls (e.g., automatically forward calls to voicemail) under 鈥淐all answering rules鈥.
- Set up your voicemail under 鈥淰oicemail鈥.
- Choose ringtones, dependant on specific actions, under 鈥淩ingtones鈥.
- Teams Phone also has accessibility support via TTY mode.
Watch: Getting to Know Microsoft Teams Phone
For a step-by-step walkthrough of the functionality and features of MS Teams Phone, please watch this recording of our workshop, hosted by Technology Adoption Consultant Laize Bacay and Communications Coordinator Nathan Christie.
Recorded on April 14, 2023.
More help with MS Teams Phone
Looking for more detailed help with MS Teams Phone? Get in touch with the Education Commons team!
